Effective Date: January 1, 2026

At Plurabee, customer satisfaction is our priority. Every order is carefully prepared before shipment. Please review our return policy below.

 

Return Window

Returns are accepted within 14 days of receiving your order.

To be eligible for a return, products must:

  • Be unused
  • Be in original condition
  • Include original packaging
  • Not show signs of misuse or intentional damage

 

Non-Returnable Items

Because many of our products are customized or made to order, we cannot accept returns if:

  • You changed your mind after selecting a color or design.
  • You ordered the wrong size or variant.
  • You no longer want the product after delivery.
  • The item was intentionally damaged or mishandled after delivery.
  • The product shows signs of normal wear or improper use.

 

Damaged or Incorrect Orders

If the issue is caused by our mistake, we will make it right.

This includes:

  • Wrong product shipped
  • Wrong color or size sent
  • Manufacturing defects
  • Printing defects
  • Items damaged during production or shipping due to our responsibility

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

 

Refund Options

After reviewing your request, we may offer one of the following:

  • Full refund
  • Partial refund
  • Free replacement
  • Store credit

The resolution depends on the nature of the issue.

 

Refund Processing

Approved refunds will be issued to your original payment method.

Processing times vary depending on your payment provider but typically take 5–10 business days after approval.

 

Return Shipping

If the return is due to our error, Plurabee will cover the return shipping costs.

If the return is requested for reasons not covered by this policy, return shipping costs are the customer’s responsibility (if a return is approved).

 

Fraud Prevention

To protect our customers and business, Plurabee reserves the right to deny refund or replacement requests in cases of:

  • Fraudulent claims
  • Abuse of the return policy
  • Repeated suspicious return requests
  • Insufficient evidence of damage or defects

 

Contact Us

For return or refund assistance, please contact:

Plurabee Customer Support

Email: plurabee@gmail.com

Phone: (686) 492-1041

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (EST)